DfE Tables Checking Exercise- 27th September 2018

Subject Progress 8 scores will report as NaN or -∞ until we have the average national entries in EBacc and Open baskets, which the DfE had indicated would be published in October. We are following this up with them directly. 

If you do not receive email confirmation that you have successfully submitted a ticket, please check your junk/spam folder. Please also check this folder if you don't appear to have received a response from us within 3 working days.

 Error: Base 64 String


This error is photo-related and usually implies that an invalid 'string' is stored as the pupils photo in the database. In the series that causes the error, go to Admin > Edit Pupils.

1) Click through each pupil record

2) For any pupils that DO NOT have a photo, go to Actions in the top right and choose Clear Photo

3) Otherwise, if you get an error when clicking on a particular pupil, either with or without a photo, go to Actions > Clear Photo

You may then need to re-import the affected pupils photos. This should resolve the error but please contact us if not.



Was this article helpful? yes / no

Powered by Help Desk Software HESK, in partnership with SysAid Technologies