1) No Progress 8 for Y7, Y8 or Y9? Please see http://www.4matrix.com/node/6222
2) For Subject Progress 8 scores reporting as NaN or -∞ please see http://www.4matrix.com/node/6178
3) For Key Stage 5 Value Added issues after applying updates 220.127.116.11 and 18.104.22.168 please see http://www.4matrix.com/node/6229
4) If you do not receive email confirmation when submitting a ticket or any form of response within 3 hours, please check your junk/spam folder.
If you get an error when using the Bromcom Extract tool, after supplying your log in details and reaching the date selection stage, this is most likely due to invalid permissions.
> In Bromcom, go to the Roles and Permissions display.
> Select the role name and click Edit
> Change the Module to Setup
> Expand System Security and enable 'Third party access permissions and logs' (if not already ticked)
Next, go to the User account itself and make sure that it has the following 3rd party access rights ticked:
After confirming all the above, try the extract again and contact us if it continues to fail.
Article ID: 179
Category: Importing Data
Date added: 02/11/2018 15:36:00
Views : 20
Rating (Votes): (0)