Customer Notices (Updated 14th December)

1) No Progress 8 for Y7, Y8 or Y9? Please see 

2) For Subject Progress 8 scores reporting as NaN or -∞ please see

3) For Key Stage 5 Value Added issues after applying updates and please see

4) If you do not receive email confirmation when submitting a ticket or any form of response within 3 hours, please check your junk/spam folder.

 4Matrix unable to update/updates failing


This article has been moved to a PDF document which can be found at this link:

Please work through this self-help guide in the first instance and contact us using the ticket-logging system if you require further assistance. 

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