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Our offices will be closed for a day from 4pm on Monday 20th May to 9am on Wednesday 22nd May. Support requests should be submitted via the Helpdesk in the usual way and we will respond as soon as we can.


 Sales & Accounts
       How much does 4Matrix cost?
       Can we have a demo of 4Matrix?
       Licence in 4Matrix is not updating
       GDPR Compliance Information
       Is there a web based version of 4Matrix?
» More topics
 Installing 4Matrix & Network Related
       System Requirements
       Does 4Matrix need to be installed on my MIS Server?
       How to set 4Matrix up as a shared application
       Settings file is not copying to clients when deploying 4Matrix
       Backing up the 4Matrix database
» More topics
 Launching 4Matrix
       Error: Error 26 unable to connect to database
       Logging in for the first time/demo user password
       Forgotten password/no admin user
       Error: Error 40 4Matrix cannot connect to server and/or database specified in the 4Matrix Settings file
       Updates can't be downloaded at this time
» More topics
 Importing Data
       How do I import Key Stage 2 data?
       Level 6 shows as error in Key to Success import
       Gender column not recognised
       Importing KS4 APS starting points for Y12 and Y13 (2018/19)
       Can I Import Key Stage 2 data/Scaled Scores? How do I use them?
» More topics
 Using 4Matrix
       Progress 8 guidance for 2016/17 and 2017/18 Year 11
       Science not showing in EBacc or Progress 8
       Subject names not complete in Progress 8, EBacc and Borderline
       Progress 8 subject scores - calculations
       Subject Summary Commentaries, Residuals, Distribution etc
» More topics
 Admin Tools
       How do I delete all grades/results for one subject?
       Unable to merge subjects
       Edit Series Error: Date and time format
       How are Key Stage 2 Fine Points calculated?
       Setting up User accounts
» More topics
 Exporting Data
       How do I export data from 4Matrix?
       Numbers are formatted as text in the exported file
       Exported spreadsheet COUNTA formula is not working as expected
       4Matrix Infinity Setup: General Information and Features
       Seating Plans: A Quick Guide
       4Matrix Infinity Setup: Which URL should I be using to access 4Matrix Infinity?
       4Matrix Infinity Setup : Pre-Requisites
       4Matrix Infinity Setup: Why can't I login using AD Credentials
» More topics

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