Customer Information: Client 3.9.6.2 MSI not installing - RESOLVED (27/11/19 11.30am)

The issue with the 3.9.6.2 client MSI not installing and saying it cannot start the Update Service has now been resolved. Please re-download the MSI and use the latest version to deploy 4Matrix.


Office Closure Notice

Our offices will be closed for 1 day on Thursday 12th December, re-opening at 9am on Friday 13th December. Support requests should be submitted through the Helpdesk in the usual way and we will respond as soon as we can.


 Error: SIMS Extract unable to extract pupil details successfully

Solution

This may indicate that your SIMS Extract files (which reside with the 4Matrix installation) are corrupt. You should re-install 4Matrix on the affected client or ask us to send you the most recent SIMS files, which will include a handful of DLLs and SIMSExtract.exe's.

 
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