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4Matrix 4Matrix Support Knowledgebase 4Matrix Desktop: General User Guidance and FAQ
When I open 4Matrix it goes straight to the Dashboard without asking me to log in
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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

When I open 4Matrix it goes straight to the Dashboard without asking me to log in

This would imply that you use Active Directory in school and 4Matrix is using your Windows ID to log in to the system.

If this is the case, and you find that the Admin tab is missing when you should be an Admin user of 4Matrix, you will need to ask your IT Dept to add you to the 4Matrix Admin group in Active Directory. Please warn them that you cannot exist in more than one group, you must be removed from the existing group and be placed in the Admin group only. Also note that changes made within Active Directory can take up to 24 hours to take effect.

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Article Details

Article ID:
117
Category:
4Matrix Desktop: General User Guidance and FAQ
Date added:
08/12/2016 12:19:20
Views:
1,112
Rating (Votes):
(13)

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