How do I deal with unmatched pupils in the import?

There are generally 2 reasons as to why a pupil is unmatched;

  1. They are a new pupil to the school (and 4Matrix) and therefore they have no matching record in 4Matrix. Select the pupil, right click and choose Mark as New Pupil.

  2. If the pupil already exists in 4Matrix then the match process has failed, most likely to do with a change of name. Select the pupil in the My Data panel and then use the search box in the Match Pupils panel to find the pupil. Highlight the pupil to Match and then click Use Selected. Don't forget to tick the box on the left which says 'Update Pupil Names on Import' if you need to use their new name in 4Matrix. We always recommend including the UPN on any spreadsheet import as 4Matrix will match using this first.

To remove the pupil from the import, tick the box next to the pupil, right click and go to Remove Selected Rows.