Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Is there a way to lock down Research Groups?

It is not possible to 'lock' Research Groups.

4Matrix is a powerful research and diagnostic tool and it's designed for all staff to use. We do not intend to limit the functionality so that, for example, a Maths teacher cannot edit their (or their departments) Homework Club group.

We advise that schools implement their own internal policy for best practice when creating and editing group data.