Customer Information: Client MSI not installing - RESOLVED (27/11/19 11.30am)

The issue with the client MSI not installing and saying it cannot start the Update Service has now been resolved. Please re-download the MSI and use the latest version to deploy 4Matrix.

Office Closure Notice

Our offices will be closed for 1 day on Thursday 12th December, re-opening at 9am on Friday 13th December. Support requests should be submitted through the Helpdesk in the usual way and we will respond as soon as we can.

 How do I change the qualification that a subject is mapped to?


Go to Admin > Edit Subjects and select the subject from the list on the left.

In the top right, go to Change Mapped Qualification. On smaller screens, this option may be hidden via a small arrow next to Edit Qualification.

A pop-up will appear asking you to search for the new QAN. You can search by name or by QAN. If using the QAN, be sure to type the 8 digits without any '/' symbols.

This change will affect all series where the subject is in use, as shown in the Results panel in Edit Subjects.

A Grade Match box will appear asking you to confirm that it's correct - the only time that this may be cause for concern is if you are trying to change from a GCSE grading structure to a BTEC or vice versa, or to a qualification with additional (or fewer) grades. If this is the case then we strongly recommend that you re-import the data for this subject rather than convert the grades in order to avoid mistakes. This action cannot be undone.

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