Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

How do I change the proxy settings for 4Matrix?

In the 4Matrix Network Manager click Run Wizard.

Skip through the steps until you reach the Proxy Settings - overwrite the address and port if you need to. Finish the wizard and the change will be instant, no further action is required.

If you are finding that 4Matrix is not detecting the proxy settings automatically, go back to the proxy settings (as above) and type AUTO in the address field. Leave the port field blank. Finish the wizard. Restart 4Matrix and check if this has resolved the problem.