Accessing 4Matrix from Outside School

There are several ways in which this can be achieved, and we have put together a document to help users decide on which option is best for their school. 

You can download the document from this link: https://www.4matrix.com/news/remoteaccess

In-light of the current situation, we are extending the free-use period of 4Matrix Infinity for all schools until September 2020.


Import Fix

There is a fix available for an error which occurs when attempting to import data via a spreadsheet into an existing series in which results or custom field data has already been imported.

Please visit https://www.4matrix.com/news/importfix for more details.


 4Matrix Network Manager does not show Firewall Exceptions

Solution

This may be related to incorrect or corrupt DLL files, but provided the correct exceptions are made, 4Matrix should work without any problems.

The exception rules to make are as follows:

SQL Server service

C:\Program Files (X86)\Microsoft Sql Server\Mssql10_50.Four\Mssql\Binn\Sqlservr.Exe

The part in red will depend on the version of SQL and instance (where Four refers to the name of the database)/

Mssql10_50 is 2008

Mssql12 is 2014

 

SQL Browser Service

C:\Program Files (X86)\Microsoft Sql Server\90\Shared\Sqlbrowser.Exe

 

The part in red will most likely be 90 unless using a very old version of sql server.

 

 
Was this article helpful? yes / no
 

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies