Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Grade Analysis blue grades/cells

Cells that shaded in blue indicate that the grade in that cell is excluded from performance measures. There are 2 possible reasons that grades are excluded:

  • The subject does not count for the cohort that you're working with
  • The student has two subjects with the same subject discount code or is affected by Pathway Discounting. You can view a discount code for a grade in the ‘Border Analysis’ screen by selecting the grade and clicking on ‘Selected Qualification’ near the top right.

The last update to include changes to overall qualification statuses was issued in February 2024, and this included all approved 9-1 qualifications for 2024 and 2025.

It is possible that the qualification is not set up correctly. You can check the status of a qualification using the relevant document in the DfE's list of approved qualifications. If you need to need to check and amend the status in 4Matrix, use Admin > Edit Quals, select the subject on the left and use the table in the bottom right to change the variables.