Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 Borderline Analysis is blank


This is usually caused by either:

  • Duplicate subject names in the same series or conflicts with a field in the database (such as Photography being shortened to Photo which is also a field in the database for storing pupil photos)
  • A subject with an incorrect weighting of 0 
  • A custom field is not named (i.e. it's blank) or conflicts with a field in the database


1) Go to Admin > Edit Subjects and check the subject names in use. Make sure there are no 2 subjects called the same thing and rename them if there are. Try reopening Borderline Analysis and see if this resolves it.

2) If it doesn't, in Edit Subjects click on the first subject in the list and use the down arrow key to scroll through and check the Weight field in the top right of this display. Contact us if any show as 0.

3) If neither of those are the problem, go to Admin > Edit Pupils and check there are no custom fields in use without a name i.e. the field name is blank, and make sure that you are not using a default 4Matrix field name such as Photo, UPN, class etc.

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