Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Error: Disapplied does not belong to table

This is because Stored Procedure GetAllPupilsForSeries does not exist. This will require a 4Matrix Support Agent to fix using SQL:

 

Alter: InsertResult

Alter: InsertSubject

Alter: ClearDatabase

Alter: GetSubject

Alter: UpdateResult

Alter: UpdateSubject

Create: GetAllPupilsForSeries

Alter: GetAllSubjectsExtended

 

Set version number to most recent -1 then restart 4Matrix.

This problem has been linked to using an old msi (pre-2014) to install 4Matrix on to new clients, which prompts 4Matrix to download and install multiple updates when launched. We recommend upgrading the 4Matrix Network Manager as soon as possible to generate the latest msi. There are instructions at http://www.4matrix.com/help/update_network_manager.pdf