Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 Error: SQL server fails to install


This can usually be resolved by running the SQL installer outside of the 4Matrix Network Manager wizard.

Go to drive:\4Matrix\Files and you'll see SQL_2014.exe

Run it and make sure that you choose to use MIxed Authentication mode when asked. The install will take longer than if running via the 4Matrix installer, but it will provide a more detailed explanation if it fails again.

Once complete, go back to the 4Matrix install, go back a step and choose to use an existing server - choose the one you have just created manually. 

Was this article helpful? yes / no

Powered by Help Desk Software HESK, in partnership with SysAid Technologies