If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.
If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4matrix.com*, including the asterisks.
You can manually update your licence by going to Help > Update Licence Key and putting in your School ID.
You can also log into your account at www.4matrix.com, copy the long licence key from here and paste it into the Help > Update Licence Key dialogue.
Please contact firstname.lastname@example.org or phone us on 020 3475 4463 if you need to discuss any account-related issues.
Article ID: 58
Category: Sales & Accounts
Date added: 06/12/2016 16:26:24
Views : 353
Rating (Votes): (13)