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4Matrix 4Matrix Support Knowledgebase Sales & Accounts
Licence in 4Matrix is not updating
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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Licence in 4Matrix is not updating

If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4Matrix.com*, including the asterisks. 

You can manually update your licence by going to Help > Update Licence Key and putting in your School ID.

You can also log into your account at www.4matrix.com, copy the long licence key from here and paste it into the Help > Update Licence Key dialogue.

Please contact sales@4Matrix.com or phone us on 020 3475 4463 if you need to discuss any account-related issues.

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Article Details

Article ID:
58
Category:
Sales & Accounts
Date added:
06/12/2016 16:26:24
Views:
1,434
Rating (Votes):
(18)

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