Accessing 4Matrix from Outside School

There are several ways in which this can be achieved, and we have put together a document to help users decide on which option is best for their school. 

You can download the document from this link: https://www.4matrix.com/news/remoteaccess

In-light of the current situation, we are extending the free-use period of 4Matrix Infinity for all schools until September 2020.


Import Fix

There is a fix available for an error which occurs when attempting to import data via a spreadsheet into an existing series in which results or custom field data has already been imported.

Please visit https://www.4matrix.com/news/importfix for more details.


 Licence in 4Matrix is not updating

Solution

If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4matrix.com*, including the asterisks. 

You can manually update your licence by going to Help > Update Licence Key and putting in your School ID.

You can also log into your account at www.4matrix.com, copy the long licence key from here and paste it into the Help > Update Licence Key dialogue.

Please contact sales@4matrix.com or phone us on 020 3475 4463 if you need to discuss any account-related issues.

 
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Article details

Article ID: 58

Category: Sales & Accounts

Date added: 06/12/2016 16:26:24

Views : 469

Rating (Votes): Article rated 2.9/5.0 (15)

 

 
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