Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

SIMS not matching pupils correctly

This might affects schools with hosted SIMS as they have to use the reports from www.4matrix.com/simsreports

If there is no MIS ID then the creation of the marksheet generates one automatically, hence it causes issues with pupil matching. 

If you are using a report which was download prior to December 2016 you should download the latest versions from the link above or from the link at Step 2 of the SIMS Extract tool.