Changing a grade/result for a pupil doesn't seem to stick

If you find that making a change in any of the Admin tools (such as Edit Results) doesn't seem to stick, it may mean that you need to restart the 4Matrix database. For example, if changing a grade for a pupil to a 4 from a 5 in Edit Results doesn't seem to apply when looking at Results Overview, and on going back to Edit results, it has reverted back to a 4 grade. 

This problem may also apply to importing a series, in that after completing an import, the new series does not seem to exist.

Please ask your IT dept to do this on the server, using the 4Matrix Network Manager Database tools they must select Set Database Offline and Set Database Online.  If this does not resolve the issue, please contact us.