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4Matrix Desktop: Launch Errors
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From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

On Wednesday 5th August our opening hours will be 9am to 12pm.

We will provide extended support hours during results days as follows:

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Knowledgebase 4Matrix Desktop: Launch Errors

Articles in this category

Logging in for the first time/demo user password

The password for all dummy accounts in the demo database is Password

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Forgotten password/no admin user

If you are unable to log in to the 4Matrix application as an Admin user you will need to contact support and ask for a password reset. 

1,570
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Error: Error 26 unable to connect to database

Check that the Settings file was installed with the Client - go to the 4Matrix folder and check it exists, and that it's larger than 0kb. If it's not there or shows as 0kb, in the 4Matrix Network Man...

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Error: Error 40 4Matrix cannot connect to server and/or database specified in the 4Matrix Settings file

This is a connection issue displayed when the client cannot connect to the SQL server where 4Matrix is installed. Open the 4Matrix Network Manager on your server and check if this also shows an error ...

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Error: Disapplied does not belong to table

This is because Stored Procedure GetAllPupilsForSeries does not exist. This will require a 4Matrix Support Agent to fix using SQL:   Alter: InsertResult

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Error: Problem Connecting to Database Pre Login Handshake

If you see the above error, please try running the following command in an elevated command prompt: 'netsh Winsock reset' This should resolve the issue.     Article updated: 16/01/2024

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Error: Checking for updates failed

This error can occur for several reasons. It can generally be resolved by ticking the 'Auto detect settings' box and then 'Try Again'. If the error persists, please check that the proxy settings in th...

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Updates can't be downloaded at this time

This is most likely due to the 4Matrix shortcut linking to 4Matrix.exe rather than Launcher.exe. Solution: Go to C:\Program Files (x86)\4Matrix. Scroll down to Launcher.exe. Right click and choose Cre...

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Error: Length of the data to decrypt is invalid

Check in your 4Matrix Network Manager that the proxy address does not include http or https at the beginning. You can edit the proxy address by selecting Run Wizard.     Article revised: 15/10/2019

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