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4Matrix 4Matrix Support Knowledgebase 4Matrix Desktop: General User Guidance and FAQ
Error: Base 64 String
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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Error: Base 64 String

This error is photo-related and usually implies that an invalid 'string' is stored as the pupils photo in the database. In the series that causes the error, go to Admin > Edit Pupils.

1) Click through each pupil record

2) For any pupils that DO NOT have a photo, go to Actions in the top right and choose Clear Photo

3) Otherwise, if you get an error when clicking on a particular pupil, either with or without a photo, go to Actions > Clear Photo

You may then need to re-import the affected pupils photos. This should resolve the error but please contact us if not.

 

 

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Article Details

Article ID:
170
Category:
4Matrix Desktop: General User Guidance and FAQ
Date added:
12/09/2017 10:09:21
Views:
954
Rating (Votes):
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