Customer Information: Update 3.9.6.0 now live (11/10/2019)

This is a particularly significant update. It contains a host of major new features and several improvements, including the provisional 2019 Attainment 8 Estimates. The full changelog can be downloaded from https://www.4matrix.com/files/change/3.9.6.0.pdf

 

Updates not applying? Please see https://www.4matrix.com/updatefix BEFORE logging a ticket!


 Error: Base 64 String

Solution

This error is photo-related and usually implies that an invalid 'string' is stored as the pupils photo in the database. In the series that causes the error, go to Admin > Edit Pupils.

1) Click through each pupil record

2) For any pupils that DO NOT have a photo, go to Actions in the top right and choose Clear Photo

3) Otherwise, if you get an error when clicking on a particular pupil, either with or without a photo, go to Actions > Clear Photo

You may then need to re-import the affected pupils photos. This should resolve the error but please contact us if not.

 

 

 
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