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4Matrix 4Matrix Support Knowledgebase 4Matrix Desktop: Installation and Technical Guidance
Uninstalling 4Matrix - Error asks for file location
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Uninstalling 4Matrix - Error asks for file location

If you have used 4Matrix for quite some time, you may see an error asking for a file location when attempting to reinstall the software using a new MSI.

Essentially, the software requires the original MSI used to install 4Matrix to complete an uninstall, before the new MSI can install the new version. This is a known problem that affects all older applications and MSIs, not just 4Matrix.

If you no longer have access to the original msi, you may be able to use a Windows Utility to force the removal. Please see https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed for more information.

 

Article revised: 29/09/2023

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Article ID:
174
Category:
4Matrix Desktop: Installation and Technical Guidance
Date added:
13/03/2018 14:08:32
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1,209
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