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4Matrix Desktop: Installation and Technical Guidance
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Knowledgebase 4Matrix Desktop: Installation and Technical Guidance

Articles in this category

System Requirements: 4Matrix Desktop

In this topic: Server requirements

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Does 4Matrix need to be installed on my MIS Server?

No, and there is no benefit to doing so. The SIMS Extract tool that we provide uses the SIMS.ini file to determine the location of the SIMS database.

1,369
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Desktop Client and Network Manager Update Help

This article provides information on updating both the 4Matrix Desktop client and the 4Matrix Network Manager. If you experience any issues with updating, please work through the following information...

6,871
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Can I use 4Matrix on a Mac?

4Matrix is a Windows application and as such, cannot be installed on Apple devices. There are 3 options available to Mac users. It is worth checking with your IT Dept. in school to ask if any of th

1,491
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Can I use multiple databases?

The 4Matrix ‘Database Switcher’ no longer exists as a separate application. Instead, we have now programmed Launcher.exe (when launched), to prompt which database you wish to use, should it detect mor...

1,493
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Do I need to install the 4Matrix Network Manager on the same server as the SQL database?

Yes - it is not possible to install them on separate servers.

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Error: 2503 Runscript when not marked in progress

Check the date and time format of the PC/Server where 4Matrix is being installed.  Check that the logged in user who is running the msi has full control over the default temp folder (%temp%)

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Error: Outside the Bounds of the Array

If this shows on clients and when Network Manager is launched, this is usually due to duplicate proxy servers set in the Network Manager. •Launch SQL management Studio (whichever version the school us...

1,169
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Error: SQL server fails to install

This can usually be resolved by running the SQL installer outside of the 4Matrix Network Manager wizard. Go to drive:\4Matrix\Files and you'll see the SQL installer that was downloaded from the 4Matri...

1,143
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How to set 4Matrix up as a shared application

If you want to run 4Matrix from a shared folder, we you will need to use a LauncherSettings.xml file. You can download a customisable Launcher Settings file from the following link: 

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How do I install 4Matrix via group policy so that the install doesn't ask any questions?

If you run the standard .msi file with a Silent Parameter it should install without asking any questions. When called via command line using QB it means it will install quietly and with a progress bar...

1,254
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How do I configure 4Matrix to work with SIMS?

You do not need to do anything, 4Matrix uses the SIMS.ini file to determine the location of the SIMS database when the SIMS Extract tool is launched from within 4Matrix. Please note that SIMS must be ...

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Moving Servers

Please refer to the Technical Documents section at https://www.4Matrix.com/resources   Last revised: 01/07/2021

1,458
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Recover SA password

Send the settings file from a client folder to us and we will decrypt it to find out the SA password used.

1,411
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Restart SQL Services

To restart the SQL service; Right click My Computer Click Manage

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RM system setup notes

RM schools should set a custom temp folder of C:\Program Files\4Matrix\Temp and set updates to run as the logged in user in the relevant step in the Network Manager wizard. You should then give staff ...

1,472
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Settings file is not copying to clients when deploying 4Matrix (SCCM, Intune)

The 4Matrix Client MSI's issued after January 2019 should automatically deploy both the Settings and LauncherSettings files with the installation, provided they reside in the same folder as the MSI. H...

2,567
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Uninstall 4Matrix

To uninstall 4Matrix go to Control Panel > Programs and Features Choose 4Matrix and select Uninstall Choose 4Matrix Network Manager and se

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Upgrading your SQL Server

Please refer to the article "Upgrading to SQL Server 2016" in the

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Updating the 4Matrix Network Manager

Please refer to the Technical Documents section at https://www.4Matrix.com/resources   Last revised: 01/07/2021

1,521
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Using 4Matrix over VPN

4Matrix uses a file called Settings to determine which server and database to use. This is located in C:\Program Files\4Matrix. It is encrypted and you can only change the content using the 4Matrix N...

1,647
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Backing up the 4Matrix database

You can make a backup of your 4Matrix database at any time using 4Matrix Network Manager (on the server). Choose the ‘Backup Database’ function. If you receive an error when making a backup, choose ‘M...

2,270
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Downloading 4Matrix fails

It is likely that it is being filtered, please white-list *4Matrix.com* and try again. If it cont

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Notification when update is released

If you would like to receive a notification email each time an update for 4Matrix is released, please add a 'Newsletter' contact to your account at www.4Matrix.com. It is possible to add more than 1 c...

1,130
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How can I check which version of SQL I'm using?

In 4Matrix Desktop, go to Help > About 4Matrix and you will see the SQL Server information here. It will show as a series of numbers e.g. 15.0.2120.1 which can be compared against the list at this ...

1,305
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How do I change the proxy settings for 4Matrix?

In the 4Matrix Network Manager click Run Wizard. Skip through the steps until you reach the Proxy Settings - overwrite the address and port if you need to. Finish the wizard and the change will be ins...

1,338
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4Matrix Network Manager does not show Firewall Exceptions

This may be related to incorrect or corrupt DLL files, but provided the correct exceptions are made, 4Matrix should work without any problems. The exception rules to make are as follows:

3,534
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How do I install 4Matrix using Group Policy?

Please see this link: http://www.advancedinstaller.com/user-guide/tutorial-gpo.html

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4Matrix client application won't install on server and hangs on the 'Please wait while application is preparing for first use' dialogue

Please refer to this article: https://www.bterrell.com/Blog/bid/104853/Resolving-Windows-Installer-Coordinator-on-Terminal-Serve

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Uninstalling 4Matrix - Error asks for file location

If you have used 4Matrix for quite some time, you may see an error asking for a file location when attempting to reinstall the software using a new MSI.Essentially, the software requires the original ...

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Deploy 4Matrix silently without Update Service

You can tell the installer to just install the 4Matrix application features, without the Update Service; In command line ADDLOCAL=MatrixApplication

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Restoring a database from an MDF file

If you do not have a .bak file of the 4Matrix database to hand, it is possible to restore your database using the MDF file using SQL Server Management Studio. Link: https://docs.microsoft.com/en-us/sq...

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Log4J Vulnerability - 4Matrix is not affected

Log4J is mainly used in the Java applications. 4Matrix Infinity is based on .NET Framework. 4Matrix neither user Log4J or Log4net (released from Apache for Microsoft .NET). 4Matrix use a library calle...

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Install New SQL Server - password not strong enough error

If the 4Matrix Network Manager SQL Server installation requests a more complex name or password, please refer to the below information.   The name must:  + Be between 1 and 15 characters + Start with ...

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Register 4Matrix with Microsoft Identity Platform (Azure Active Directory)

In this article: 4Matrix Desktop Entra ID Login Configuration Updating the Entra ID Login Configuration (after updating to 4Matrix Desktop 3.9.9.4 and beyond) Additional notes for 4Matrix Infinity (l...

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