4Matrix client unable to update automatically

Notices 20th March 2019

Update 3.9.5.2 has been issued today (20th March) which resolves the following issues:

1) An error message appearing on launch saying it cannot load the login screen

2) The SIMS Extract failing at the point of login

3) Key stage 5 grades not importing

If you still receive any of these errors, please ensure you have updated to 3.9.5.2 prior to contacting us.

This article has been moved to a pdf document which can be accessed here:

Please refer to this in the first instance and let us know if you need any further guidance.

Article revised: 14/02/2019

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Article ID: 208

Date added: 14/02/2019 15:12:45

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