Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Error: Outside the Bounds of the Array

If this shows on clients and when Network Manager is launched, this is usually due to duplicate proxy servers set in the Network Manager.

•Launch SQL management Studio (whichever version the school uses)

•Log in with Sa/Password account details

•On the left, go to Databases > choose the 4Matrix database > tables > and right click dbo.4Matrix

•Go to Edit Top 200 Rows

•You'll see the proxy details appear in the main window

•Right click the cell, and click delete

•Close SQL management

•Re-open Network Manager

•Work through to the step where you set the proxy, and re-enter it