Notices 20th March 2019

Update 3.9.5.2 has been issued today (20th March) which resolves the following issues:

1) An error message appearing on launch saying it cannot load the login screen

2) The SIMS Extract failing at the point of login

3) Key stage 5 grades not importing

If you still receive any of these errors, please ensure you have updated to 3.9.5.2 prior to contacting us.


 Bromcom Extract error at Date Selection

Solution

If you get an error when using the Bromcom Extract tool, after supplying your log in details and reaching the date selection stage, this is most likely due to invalid permissions.

> In Bromcom, go to the Roles and Permissions display.

> Select the role name and click Edit

> Change the Module to Setup

> Expand System Security and enable 'Third party access permissions and logs' (if not already ticked)

 

Next, go to the User account itself and make sure that it has the following 3rd party access rights ticked:

CandidateNonEDIResults
CandidateResults
Candidates
CollectionAssociates
CollectionExecutives
CollectionHierarchy
Collections
CollectionTypes
Ethnicities
ExamOptions
Languages
Locations
PersonPhotos
PupilPremiums
Seasons
SENStudents
Series
Staff
StudentCorrespondences
StudentLearningAims
StudentMeals
Students
Timetable

 

After confirming all the above, try the extract again and contact us if it continues to fail.

 
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