Update 188.8.131.52 has been issued today (20th March) which resolves the following issues:
1) An error message appearing on launch saying it cannot load the login screen
2) The SIMS Extract failing at the point of login
3) Key stage 5 grades not importing
If you still receive any of these errors, please ensure you have updated to 184.108.40.206 prior to contacting us.
If you get an error when using the Bromcom Extract tool, after supplying your log in details and reaching the date selection stage, this is most likely due to invalid permissions.
> In Bromcom, go to the Roles and Permissions display.
> Select the role name and click Edit
> Change the Module to Setup
> Expand System Security and enable 'Third party access permissions and logs' (if not already ticked)
Next, go to the User account itself and make sure that it has the following 3rd party access rights ticked:
After confirming all the above, try the extract again and contact us if it continues to fail.
Article ID: 179
Category: Importing Data
Date added: 02/11/2018 15:36:00
Views : 41
Rating (Votes): (6)