Bromcom Extract Login Error / Error at Date Selection Step

If you see an error message when using the Bromcom Extract tool after supplying your log in details or at the point of selecting an Effective Date for the extract, the most likely causes of the error are either proxy-related or invalid user-permissions within your Bromcom MIS.

If you use a proxy, in the 4Matrix Network Manager on the server, go to Run Wizard and skip to the step where it asks for you to enter your proxy details. Put these in and then finish the wizard. The change is instant, so try the import again after doing this.

Please also check you have the correct permissions as below.

In Bromcom, go to Modules>Setup>Systems Users

    > Select the 'user' name and click Edit (you may have a user set up called '4Matrix' for example

    > Expand ensure that you have ticked 'Third party' in the 'Roles' section. Save

Then go to Modules>Setup>' Third Party Access Permissions and Logs'

   > Find the 'users' in the Third Party Account dropdown and click on 'Manage Permissions'.

   > Make sure that it has the following 3rd party access rights  listed below ticked:

• Attendances
• CandidateNonEDIResults
• CandidateResults
• Candidates
• CollectionAssociates
• CollectionExecutives
• CollectionHierarchy
• Collections
• CollectionTypes
• Ethnicities
• ExamOptions
• Languages
• Locations
• PersonPhotos
• PupilPremiums
• PupilPremiumCalculated
• Seasons
• SENStudents
• Series
• Staff
• StudentCorrespondences
• StudentLearning
• StudentLearningAims
• StudentMeals
• StudentInformation
• Students
• Timetable

After confirming the above, try the Bromcom extract in 4Matrix again and contact us if it continues to fail.

Article updated: 08/10/2024