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4Matrix 4Matrix Support Knowledgebase 4Matrix Desktop: Launch Errors
Error: Checking for updates failed
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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Error: Checking for updates failed

This error can occur for several reasons. It can generally be resolved by ticking the 'Auto detect settings' box and then 'Try Again'.

If the error persists, please check that the proxy settings in the 4Matrix Network Manager match with those shown on a client in Internet Explorer > Options. If this appears to be correct and it continues to fail, you can try overwriting the proxy address in the Network Manager with AUTO (leave the port blank).

We have also received reports from a handful of schools that their IP address is blocked by our web-host, Krystal (www.krystal.co.uk), in which case it may also be worth checking this with them as a final resort. 

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Article Details

Article ID:
164
Category:
4Matrix Desktop: Launch Errors
Date added:
07/03/2017 16:13:53
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1,754
Rating (Votes):
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