Customer Information: Client MSI not installing - RESOLVED (27/11/19 11.30am)

The issue with the client MSI not installing and saying it cannot start the Update Service has now been resolved. Please re-download the MSI and use the latest version to deploy 4Matrix.

Office Closure Notice

Our offices will be closed for 1 day on Thursday 12th December, re-opening at 9am on Friday 13th December. Support requests should be submitted through the Helpdesk in the usual way and we will respond as soon as we can.

 Custom Report Builder


For more information on using the Custom Report Builder tool, including a quick-start guide and ready-made templates which can be edited, please see

The Custom Report Builder tool can be used to create pupil reports for key stage 4. Although not yet officially supported, it is possible to use with key stage 5 series by using the 'include discounted results' option on the main report builder screen.



Article revised: 01/10/2019

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