Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Can I delete an academic year?

4Matrix Cloud

Yes, it is possible to delete an Academic Year. This should be completed with caution as it cannot be undone. We recommend contacting us to discuss this process before taking any action.

Deleting and Academic Year will:

  1. Remove all series for all year groups from the selected AC year, including results data
  2. Remove all pupils (and their linked data such as basedata) from that year, IF it is the only/last AC Year they are linked to
  3. Remove all groups from that year, IF it is the only/last AC Year they are linked to

To proceed, go to Admin > Academic Years. Select the delete icon for each AC Year to remove.

Removing all AC Years will effectively delete all data, resetting the 4Matrix Cloud database. 

 

18/09/2025