Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

How to delete a series

4Matrix Cloud

Deleting series in 4Matrix Cloud cannot be undone and should completed with caution. 

To delete a series:

  • Select the relevant Academic Year in the Data Selection panel to ensure you're working with the correct cohort/pupils.
  • Go to Admin > Series.
  • Select the Series to delete using the check box to the left of the series name. Note you can select more than one at a time.
  • Select Bulk Actions and select Delete.
  • A confirmation message will be displayed.

Notes

  • Deleting a series removes all series-specific data such as grades and attendance. It does not remove pupils, basedata or groups. To remove these (and 'reset' 4Matrix Cloud) you can remove Academic Years from the Academic Years tool. This is not recommended without contacting us first. 

 

18/09/2025