Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

How to edit results manually

4Matrix Cloud

You can manually add, remove and edit grades via Admin > Edit Results.

  • Select the relevant Academic Year and Series in the Data Selection panel to ensure you're working with the correct series and pupils.
  • Go to Admin > Edit Results.
  • In the top-right of the screen, select Enable Edit Mode.
  • You can now use the grid in the same way you'd use a spreadsheet; add, remove and edit grades accordingly.
  • Click Save Changes in the top-right once complete.
  • A confirmation message will be displayed.

Notes

You can also set the date the grade was obtained for individual pupils in order to determine discounting.

 

18/09/2025