Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.


 Updates can't be downloaded at this time

Solution

This is most likely due to the 4Matrix shortcut linking to 4Matrix.exe rather than Launcher.exe.

Solution: Go to C:\Program Files (x86)\4Matrix. Scroll down to Launcher.exe. Right click and choose Create Shortcut.

It will make a shortcut on the desktop. Use this to launch 4Matrix.

 
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Article details

Article ID: 172

Category: Launching 4Matrix

Date added: 04/10/2017 09:13:13

Views : 461

Rating (Votes): Article rated 3.2/5.0 (13)

 

 
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