Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

How to rename a series

4Matrix Cloud

To rename a series:

  • Select the relevant Academic Year in the Data Selection panel to ensure you're working with the correct cohort.
  • Go to Admin > Series.
  • Find the row for the series to rename.
  • To the right of that row, select the Pencil icon.
  • A pop-up will appear where you can change all series details, including the name.
  • Click Update once you've made your changes.

 

18/09/2025