Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

How to change the visibility of a series / who can see a series

4Matrix Cloud

Restricting access to series is controlled via the Roles function. This is particularly useful for embargoing results series.

Option 1: During import

When creating your series in the import process, it is possible to define the visibility setting (at the same stage as giving your new series a name). 

Simply choose the Roles that WILL have access to the series. Note that when this setting is left blank, all Roles can see the series.

Option 2: After the series has been imported

  • Select the relevant Academic Year in the Data Selection panel to ensure you're working with the correct cohort.
  • Go to Admin > Series.
  • Find the row for the series to change the Visibility settings for.
  • To the right of that row, select the Pencil icon.
  • A pop-up will appear where you can change all series details, including the Visibility - choose the Roles that WILL have access to the series. Note that when this setting is left blank, all Roles can see the series..
  • Click Update once you've made your changes.

Notes

To check which users belong to each role, and to create new roles, go to Admin > Roles

 

18/09/2025