Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

4Matrix Desktop update 3.9.9.4 now available (11/05/2026)

The main change for this update is that we've added the KS5 Validated 2025 Value Added coefficients.

The full changelog is available to view here: https://help.4matrix.com/knowledgebase.php?article=316

Should you encounter any issues with the update applying automatically, please refer to our knowledgebase article in the first instance, and log a ticket if you require further assistance. https://help.4matrix.com/knowledgebase.php?article=208

11/05/2026