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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Knowledgebase News

Articles in this category

Results Days 2026 (4Matrix Desktop Users)

The following guidance has been put together to help prepare 4Matrix Admin users for importing exam results. It refers to 4Matrix Desktop. Guidance for other 4Matrix products (including 4Matrix Cloud)...

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Share & Compare: Data Collaboration Service 2026

In this article: S&C Statement 2026 Introduction Registration Data Upload Window Notes  

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4Matrix Desktop and 4Matrix Fusion Webinars - Summer Term 2026

We are pleased to confirm our webinar schedule for this term for 4Matrix Desktop and 4Matrix Fusion, which includes a comprehensive selection of free and premium webinars. To book, please visit: https...

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4Matrix Desktop update 3.9.9.3 now available (16/12/2025)

4Matrix Desktop update 3.9.9.3 is now available, and includes the following changes: Provisional 2025 KS5 Value Added coefficients 2027 calculation engine and qualifications Various bug fixes and twe...

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4Matrix Desktop and 4Matrix Fusion Webinars - Autumn Term 2025

We are pleased to confirm our webinar schedule for this term for 4Matrix Desktop and 4Matrix Fusion, which includes a comprehensive selection of free and premium webinars. To book, please visit: https...

249
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Autumn CYPMD webinars are now available! (October 2025)

4Matrix Desktop usersVisit https://4matrix.com/events to book your place. 4Matrix Cloud usersWe will contact main account holders via email with a link to register. Additional free and premium webinar...

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Results Days 2025 (4Matrix Cloud Users)

The Results Day guidance for 4Matrix Cloud has now been shared with 4Matrix Cloud account holders. If you require a link to the guidance please contact us.   Article revised: 18/07/2025

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Shining a Light on Attainment - Videos and Documentation

We are pleased to confirm that our Shining a Light on Attainment resources are now available. This includes extended recordings of the webinars we delivered in Spring 2025, plus accompanying mini-guid...

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Results Days 2025 (4Matrix Desktop Users)

The following guidance has been put together to help prepare 4Matrix Admin users for importing exam results. It refers to 4Matrix Desktop. Guidance for other 4Matrix products (including 4Matrix Cloud)...

1,165
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4Matrix Desktop update 3.9.9.2 now available (27/02/2025)

4Matrix Desktop update 3.9.9.2 is now available, and includes the following changes: Validated 2024 Attainment 8 Targets, EBacc Value Added Targets and  Subject Value Added targets Validated 2024 KS5...

576
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4Matrix Webinars Spring Term 2025

We are pleased to confirm our webinar schedule for this term, which includes a comprehensive selection of free and premium webinars. To book, please visit: https://www.4matrix.com/training We are runn...

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Christmas Opening Times 2024

Our support services will close at 4pm on Friday 20th December and remain closed until Thursday 2nd January 2025. Support will be available from 9am to 3pm on Thursday 2nd and Friday 3rd January. Norm...

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4Matrix Share & Compare Analysis: December 2024

Some users may find the following information and attached chart useful. This shows the difference in Attainment 8 Targets between our Share & Compare data (pink) and the DfE's provisional 2024 da...

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4Matrix Desktop update 3.9.9.1 now available (11/12/2024)

4Matrix Desktop update 3.9.9.1 is now available, and includes the following changes: Provisional 2024 Attainment 8 Targets Provisional 2024 EBacc Value Added Targets Provisional 2024 KS4 Subject Valu...

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4Matrix Desktop update 3.9.9.4 now available (11/05/2026)

The main change for this update is that we've added the KS5 Validated 2025 Value Added coefficients. The full changelog is available to view here: https://help.4matrix.com/knowledgebase.php?article=31...

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