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Support, Newsletters and Update Notification (updated 19th July)

Our support services are on-hand from 9am to 3pm from Tuesday 20th July to Friday 27th August, with the exception of Results Week.

Normal service 9am to 4pm will resume on Tuesday 31st August.

If you do not currently receive email notifications of update release notes and other important messages from 4Matrix, please email info@4matrix.com and ask to be added to the Newsletter list, along with your job role and school details.

4Matrix Share & Compare Data Collaboration 2021

Registration for Share and Compare is now open. In 4Matrix, go to Admin > Share and Compare and follow the Register link. For more information, please visit www.4matrix.com/share2021

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Knowledgebase

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How do I export data from 4Matrix?

Category: Exporting Data

Most tools in 4Matrix Desktop provide an Export function in the File menu, in the top left of the display. This will generally provide an .xls file of the data that you see on screen. It is also possi...

1,261
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Error: Error 26 unable to connect to database

Category: Launching 4Matrix

Check that the Settings file was installed with the Client - go to the 4Matrix folder and check it exists, and that it's larger than 0kb. If it's not there or shows as 0kb, in the 4Matrix Network Man...

1,207
(16)
How much does 4Matrix cost?

Category: Sales & Accounts

The standard cost of a one-year licence for 4Matrix is just £1195 +VAT for any size school and any number of users. The cost includes a full year of use, use of our support materials, upgrades which ...

970
(18)
Restoring a database from an MDF file

Category: Installing 4Matrix & Network Related

If you do not have a .bak file of the 4Matrix database to hand, it is possible to restore your database using the MDF file using SQL Server Management Studio. Link: https://docs.microsoft.com/en-us/sq...

83
(0)
Cloud School Extract Now Available! (13/05/2021)

Category: Importing Data

We are pleased to confirm that a Cloud School Data Extract Tool is now available to 4Matrix schools as part of 4Matrix Desktop update 3.9.8.1 (released 14th May 2021) Please note this tool is in BETA ...

204
(0)
Arbor Extract Tool Now Available! (05/03/2021)

Category: Importing Data

We are pleased to confirm that an Arbor Data Extract Tool is now available to 4Matrix schools as part of 4Matrix Desktop update 3.9.8.0 (issued 5th March 2021)   If your school uses Arbor and you wou...

514
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