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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

On Wednesday 5th August our opening hours will be 9am to 12pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

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Knowledgebase

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Key Stage 2 Prior Attainment Bands with Scaled Scores

Category: 4Matrix Desktop: Admin Tools

*4Matrix includes a function in the Admin > Edit Markbook tool to auto-generate PA Bands from Scaled Scores.* Following the publication of Academic Year 2020/21 Key stage 4 performance on 4th Novem...

16,931
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System Requirements: 4Matrix Desktop

Category: 4Matrix Desktop: Installation and Technical Guidance

In this topic: Server requirements Client requirements General notes SQL installation notes Using Azure and Amazon Web Services to host the database The MIS Extract tools This topic refers to the 4M...

10,107
(1)

4Matrix Infinity Setup: General Information and Features

Category: 4Matrix Infinity: Installation and FAQ

4Matrix Infinity is free for schools that have an active 4Matrix Desktop licence. Key Information 4Matrix Infinity is not a replacement for 4Matrix Desktop The 4Matrix Desktop application is still re...

6,852
(4)

Desktop Client and Network Manager Update Help

Category: 4Matrix Desktop: Installation and Technical Guidance

This article provides information on updating both the 4Matrix Desktop client and the 4Matrix Network Manager. If you experience any issues with updating, please work through the following information...

6,846
(11)

Importing Key Stage 2 Data for use with Key Stage 4 Progress Measures

Category: 4Matrix Desktop: Importing Data

We strongly recommend importing KS2 using information from Get Information About Pupils (GIAP) where possible. You can download your KS2 Prior Attainment data from the GIAP site and import it into 4Ma...

6,351
(4)

Results Days 2026 (4Matrix Desktop Users)

Category: News

The following guidance has been put together to help prepare 4Matrix Admin users for importing exam results. It refers to 4Matrix Desktop. Guidance for other 4Matrix products (including 4Matrix Cloud)...

317
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4Matrix Desktop Update 3.9.9.4 (11/05/2026)

Category: 4Matrix Desktop: Changelogs

Changelog for 4Matrix Desktop Update 3.9.9.4, issued at 12:30pm on 11th May 2026 Developments Key Stage 5 Performance Measures + Added validated 2025 Value Added coefficients. Note: These are automati...

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4Matrix Desktop update 3.9.9.4 now available (11/05/2026)

Category: News

The main change for this update is that we've added the KS5 Validated 2025 Value Added coefficients. The full changelog is available to view here: https://help.4matrix.com/knowledgebase.php?article=31...

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4Matrix Desktop and 4Matrix Fusion Webinars - Summer Term 2026

Category: News

We are pleased to confirm our webinar schedule for this term for 4Matrix Desktop and 4Matrix Fusion, which includes a comprehensive selection of free and premium webinars. To book, please visit: https...

139
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4Matrix Desktop Update 3.9.9.3 (16/12/2025)

Category: 4Matrix Desktop: Changelogs

Changelog for 4Matrix Desktop Update 3.9.9.3, issued at 2pm on 16/12/2025 Developments Performance Measures Added the 2027 calculation engine.Updated KS4 qualification statuses for 2024, 2025, 2026...

585
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