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Summer Support Hours

Our support services will be available between 9am and 3pm from Thursday 21st July to Wednesday 31st August. The exceptions to this are GCE and GCSE Results Days (17/18/24/25 August) when support will be available between 8am and 5pm. Normal operating hours 9am to 4pm will resume on Thursday 1st September.

3.9.8.3 Update Error: Newtonsoft.Json, Version=13.0.0.0

Users that are affected by the error message "Error Checking for Updates: Could not load file or assesmbly 'Newtonsoft.Json, Version=13.0.0.0...'" will need to reinstall 4Matrix using the latest client msi 3.9.8.3. This can be downloaded from https://www.4Matrix.com/downloads. If you need a reminder of your login details to access the msi please email info@4Matrix.com.

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Knowledgebase

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Key Stage 2 Prior Attainment Bands with Scaled Scores (August 2022)

Category: Admin Tools

*4Matrix update 3.9.8.3 issued 29/07/2022 includes a function in the Admin > Edit Markbook tool to auto-generate PA Bands from Scaled Scores.* Following the publication of Academic Year 2020/21 Key...

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4Matrix Infinity Setup: General Information and Features

Category: Infinity

Updated January 2022: 4Matrix Infinity is free for all schools with an active 4Matrix Desktop licence.   ***The 4Matrix Desktop application is still required in order to import and manage your data. 4...

1,785
(3)
How do I export data from 4Matrix?

Category: Exporting Data

Most tools in 4Matrix Desktop provide an Export function in the File menu, in the top left of the display. This will generally provide an .xls file of the data that you see on screen. It is also possi...

1,635
(16)
Error: Error 26 unable to connect to database

Category: Launching 4Matrix

Check that the Settings file was installed with the Client - go to the 4Matrix folder and check it exists, and that it's larger than 0kb. If it's not there or shows as 0kb, in the 4Matrix Network Man...

1,582
(16)
Importing Key Stage 2 Data for use with Key Stage 4 Progress Measures

Category: Importing Data

We strongly recommend importing data from Key to Success (or Get Information About Pupils) where possible. You can download your KS2 Prior Attainment data from either site and import into 4Matrix. The...

1,062
(2)
Register 4Matrix with Microsoft identity platform (Azure Active Directory)

Category: Installing 4Matrix & Network Related

Register a new application using the Azure portal for 4Matrix 1. Sign in to the Azure portal using either a work or school account. 2. If your account gives you access to more than one tenant, select ...

24
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Install New SQL Server - password not strong enough error

Category: Installing 4Matrix & Network Related

When installing a New SQL Server there is a three step sequence: Step 1 Choose a server nameStep 2 Choose a passwordStep 3 SQL VersionThen we choose 'Start Install' to install the new server.At this p...

12
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English Progress 8: 2022 DfE Guidelines

Category: Knowledgebase

For students with English results from 2020 or 2021: How to ensure English Progress 8 calculates correctly as per DFE 2022 guidelines The purpose of this routine is to ensure that P8 will now calcula...

336
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Log4J Vulnerability - 4Matrix is not affected

Category: Installing 4Matrix & Network Related

Log4J is mainly used in the Java applications. 4Matrix Infinity is based on .NET Framework. 4Matrix neither user Log4J or Log4net (released from Apache for Microsoft .NET). 4Matrix use a library calle...

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Restoring a database from an MDF file

Category: Installing 4Matrix & Network Related

If you do not have a .bak file of the 4Matrix database to hand, it is possible to restore your database using the MDF file using SQL Server Management Studio. Link: https://docs.microsoft.com/en-us/sq...

282
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