4Matrix Support - 4Matrix Infinity: Installation and FAQ

4Matrix Infinity Setup: General Information and Features

4Matrix Infinity is free for schools that have an active 4Matrix Desktop licence. Key Information

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4Matrix Infinity Security: Access & Security Overview

4Matrix Infinity offers a versatile application setup, ideal for both intranet and public web deployment, tailored to a school's data access needs. As an extensi

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4Matrix Infinity Setup : Pre-Requisites

To make the install process as quick and easy as possible, please ensure that the server you wish to install 4Matrix Infi

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4Matrix Infinity Setup: Does Infinity have to be installed on the same server as the 4Matrix database?

No - you do not have to install 4Matrix Infinity on the same server as the 4Matrix database. If you are installing Infinity on a different server, you can download the full installer from

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4Matrix Infinity Setup: Can Infinity be installed on the SIMS Server?

Yes, but it is not recommended. You can install Infinity on a separate server to the 4Matrix database, please see the following article:

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4Matrix Infinity Setup: Can 4Matrix host Infinity for us?

4Matrix are unable to host 4Matrix Infinity for schools. Please refer to Infinity Setup for more information about how 4Matrix Infinity works.

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4Matrix Infinity Error: Underlying provider failed to open error while logging in

This error might occur if the connection strings are invalid. Please ensure you can connect to the database using the given credentials.

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4Matrix Infinity Tools: Using Global Pupil Filters

Global filters applies to all the pages in 4Matrix Infinity apart from the Seating Plan tool. The Groups Control is divided into 3 separate tabs, depending on the filter type. However, any number of f...

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4Matrix Infinity Tools: Can I export Charts and Grids from 4Matrix Infinity?

Yes - most charts have a small icon in the top right of the chart panel which contains 3 horizontal lines. Selecting this will give options for exporting to PNG, PDF etc. Most grids/tables have a se...

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4Matrix Infinity Tools: Linking 4Matrix staff tags to user accounts

Staff Tag Management 'Staff Tags' are usually imported via a SIMS or Bromcom data extract into 4Matrix Desktop

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Seating Plans: A Quick Guide

Setting Up By default, Seating Plans will show the linked groups for the current series that the active user is associated with.

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