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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9:00am to 3:00pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

Knowledgebase Sales & Accounts

Articles in this category

How much does 4Matrix cost?

4Matrix Cloud The standard cost for a one-year licence for 4Matrix Cloud varies depending on the Edition that the school requires. It comes with a 30-day free period of use in which to try the system....

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Can we have a demo of 4Matrix?

4Matrix is easy to use We don’t employ representatives, and the low cost of 4Matrix reflects this; so generally we don’t visit schools to provide demonstrations. We are not a hard-sell company and

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Licence in 4Matrix is not updating

If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4Matrix.com*

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GDPR Compliance Information

We are registered with ICO and we believe that our procedures are generally compliant with Data Protection requirements. We will continue to update our policy and processes as we seek to implement the...

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Is there a web-based version of 4Matrix?

Updated January 2022: 4Matrix Infinity is free for all schools with an active 4Matrix Desktop licence.   ***The 4Matrix Desktop application is still required in order to import and manage your data. 4...

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Can 4Matrix analyse termly assessment grades as well as results data?

Yes - You can import any number and type of data series into 4Matrix. A series is a snapshot of performance - a 'Y11 Autumn 1' series may refer to teacher assessments that were taken before Autumn hal...

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Does 4Matrix support Key Stage 5?

Yes - and we have done for some time. We have over 15 analysis tools for use with KS5 pupils, including a powerful Value Added tool. We also support most of the 2016(+) performance measures, including...

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How do I update my 4Matrix account details?

Go to www.4Matrix.com and click Existing Customers. Log in using your School ID and Password which were provided when you originally signed up to 4Matrix, If you have forgotten or lost these details, ...

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Is there a Primary School version of 4Matrix?

We have no plans to develop a primary version of 4Matrix.

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Is there a Welsh version of 4Matrix?

There is not a 'Welsh Version' as such, but we have adapted some of the tools in 4Matrix to support Welsh measures for 2017 onwards. Please see www.4Matrix.com/wales for more information.

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Key Features of 4Matrix

What differentiates 4Matrix from other products?   There are some fundamental features that distinguish 4Matrix from other similar products, including:  

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Lost school ID/password for 4Matrix.com

Please submit a ticket or email us at info@4Matrix.com from an internal school address and we will reset your account for you. 

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Renewal Invoice

Our Admin system will automatically send a renewal invoice approximately 6 weeks prior to your licence expiry date. This is sent to the main contact on your 4Matrix account at www.4Matrix.com. In some...

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Which MIS will 4Matrix link with?

In this topic: The MIS we have direct integration with All

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