Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Knowledgebase 4Matrix Desktop: Admin Tools

Articles in this category

Key Stage 2 Prior Attainment Bands with Scaled Scores

16,958
(5)

How do I delete all grades/results for one subject?

1,697
(22)

Can I add a subject manually without importing it?

1,525
(16)

Can I change a subjects discount code?

988
(13)

Can I create my own custom fields?

1,525
(17)

Changing a grade/result for a pupil doesn't seem to stick

821
(15)

Duplicate pupils

1,411
(14)

How can I see all classes and groups that a pupil belongs to?

974
(13)

How do I add or delete grades/results for a pupil?

1,201
(15)

How do I change the status of a qualification?

1,104
(14)

How do I create a field for Prior Attainment Bands?

2,290
(25)

How do I delete the demo database?

852
(14)

How do I merge subjects?

1,254
(15)

How do I promote a series?

1,002
(13)

How do I remove a pupil from a series?

1,316
(16)

I am unable to merge subjects in the Edit Subjects tool

942
(13)

Setting up User accounts

5,152
(21)

Linked Timetable Subjects

1,983
(18)

What is the Move function in Edit Subjects?

844
(14)

What is the Result Date function used for?

1,125
(15)

How can I overwrite or remove the values from a custom field?

1,100
(24)

How do I import Key Stage 5 data?

923
(19)

Mixed year groups in a series

1,131
(18)

How do I delete a series?

902
(13)

How do I place an embargo on a series/make a series Admin only?

1,057
(15)

How do I delete a custom field?

907
(16)

How do I copy classes/groups between series?

1,352
(23)

What is a map file?

1,197
(15)

Can I create a map file after the import has finished?

895
(18)

Can I move/transfer results between series?

1,055
(17)

How do I change the qualification that a subject is mapped to?

1,806
(20)

Merging Pupils

1,143
(11)